Data Protection

Kerkiya Privacy Policy – Your Data is Fully Secure

Every piece of your data is handled with care at kerkiya. We never sell or misuse your personal information.

Last Updated: January 2026  |  In Bengali
Your Privacy is Our Priority

By using the kerkiya platform, you agree to this privacy policy. It explains in detail how we collect, use, and protect your information. Please read it in full.

1 What Information We Collect

We need to collect certain information to create and manage your kerkiya account. This data is always stored securely and used only for its intended purpose.

Type of Information What Is Collected Why It's Needed
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Phone number, email address Account Verification & Support
Financial Information Mobile banking number, transaction history Payment Processing
Technical Information IP address, browser, and device information Security & Fraud Prevention
Usage Information Game history, session duration, and click patterns Service Improvement & Personalization

2 Why We Collect This Information

Under kerkiya's privacy policy, we never collect more data than necessary. There is a clear reason behind every piece of information we collect.

  • Legal Obligations: Identity verification is required to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
  • Account Security: Technical data is used to prevent unauthorized access to your account.
  • Payment Processing: Financial information is required to process deposits and withdrawals successfully.
  • Service Quality Improvement: Usage data is analyzed to suggest games and offers based on your preferences.
  • Customer Support: Viewing your account details may be required while resolving an issue.
  • Responsible Gaming: To monitor gaming behavior and identify potential issues early.

kerkiya uses your data solely for the purposes stated above. Your consent will be obtained before using your information for any other purpose.

3 How Your Information Is Used

Kerkiya is fully transparent about how your personal data is used. Below is a detailed breakdown of what information is used and how.

  • Account Management: Identity information is used to create, update, and keep your profile secure.
  • Personalized Experience: Your gaming history is analyzed to show games and bonus offers tailored to your preferences.
  • Promotional Communications: You can choose to receive offers by email or SMS — and opt out at any time.
  • Fraud Detection: Technical data is used to detect unusual login activity or transactions.
  • Analytics & Reporting: Anonymized data is used to monitor platform performance.
  • Legal Compliance: Relevant information is retained to meet regulatory requirements.

4 Sharing Information with Third Parties

Kerkiya never sells your personal data. However, in certain specific situations, limited information may need to be shared.

  • Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the financial information needed to process transactions.
  • Game Providers: Third-party game software providers receive only the minimum information necessary to run gameplay.
  • Law Enforcement: Data may be disclosed to authorities when required by a court order or legal obligation.
  • Security Partners: Anonymized data may be shared with specialist fraud prevention organizations for analysis.

Before sharing any information with third parties, we ensure they adhere to the same standard of privacy policy.

5 Cookie Policy

The kerkiya website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Performance Cookies: Used to improve page loading speed and overall usability.
  • Analytics Cookies: Collects anonymous data to understand how often each page is visited.
  • Preference Cookies: Helps remember your language, theme, and other settings.

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may limit some platform features.

6 Data Retention & Security Measures

Kerkiya uses industry-leading security technology to protect your data. Our security infrastructure is regularly audited by independent third-party experts.

  • 256-bit SSL Encryption: All data transfers occur through encrypted channels.
  • Firewall Protection: An advanced firewall system prevents unauthorized access.
  • Two-Factor Authentication (2FA): An added layer of security for account logins.
  • Regular Backups: Regular backups are maintained to protect against the risk of data loss.
  • Restricted Access: Only authorized personnel can access the necessary information.
  • Data Retention Period: After account closure, data may be retained for up to 5 years as required by legal obligations.

In the event of a security breach, kerkiya will notify affected users as quickly as possible.

7 Your Rights

Kerkiya believes every user has the right to full control over their own data. You have the following rights.

Right to Access Your Information

You can request to see what data we hold about you.

Right to Rectification

You can request that incorrect or outdated information be updated or corrected.

Right to Erasure

You can request deletion of your data provided there are no legal obligations preventing it.

Restriction of Processing

You can request that the processing of your information be restricted to specific purposes.

Data Portability

You can request a download of your data in a standard format.

Opt Out of Marketing

You can unsubscribe from promotional emails or SMS at any time.

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

8 Minor Protection

Kerkiya strictly prohibits participation by anyone under the age of 18. We use a combination of technical and human verification processes to enforce this policy.

  • Date of birth is verified at the time of registration.
  • In cases of suspicion, a national ID card or birth registration certificate may be requested.
  • Any account identified as belonging to a minor is immediately closed.
  • Parents can contact kerkiya directly to request the closure of their child's account.

Allowing minors to use an account is a criminal offense. kerkiya takes a zero-tolerance stance on this.

9 Privacy Policy Updates

Kerkiya reserves the right to update this privacy policy as needed. Any changes will be reflected in the "Last Updated" date at the top of the page.

  • For significant changes, a notification will be sent to the registered email address.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • You have the right to close your account if you do not agree to the updated policy.

10 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact kerkiya's Data Protection Team.

  • Live Chat: Click the chat icon at the bottom right of the platform (active 24/7)
  • Email: [email protected] (response within 48 business hours)
  • For further questions, contact our FAQ Page View

We take all privacy-related concerns seriously and are committed to resolving them promptly.

Why kerkiya is Trusted

The Core Pillars of Our Privacy Protection

End-to-End Encryption

All your data on kerkiya is protected with 256-bit SSL encryption, making it completely unreadable to hackers or any third party.

KYC Verification System

Kerkiya's robust KYC process ensures that only verified, real individuals can access an account.

Your data is never sold

Kerkiya never sells your personal data to advertisers or third parties. That is a core commitment we stand by.

Regular Security Audits

Kerkiya's systems are tested by independent security experts every quarter to ensure there are no vulnerabilities.

Your Data, Your Control

At kerkiya, you can view, correct, or request deletion of your data at any time.

Clear Policy in Bengali

Kerkiya's privacy policy is written in plain, straightforward language — no complex legal jargon — so everyone can easily understand it.

Start Gaming in a Safe Environment

Kerkiya's privacy policy gives your data the highest level of protection. Join today and enjoy gaming with complete peace of mind.

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