Kerkiya Terms & Conditions – Complete Guide to Using the Platform

1 General Terms & Eligibility

These Terms & Conditions form a legal agreement between the kerkiya platform and its users. By browsing kerkiya.xyz, creating an account, or using any of our services, you are considered to have fully accepted these terms.

Kerkiya's Terms & Conditions are provided in Bengali for the convenience of players in Bangladesh. However, in the event of any ambiguity, kerkiya's internal interpretation shall be considered final.

These terms apply alongside our Privacy Policy and Responsible Gaming Policy- and should be read before using the platform.

2 Account Registration & Eligibility

To create an account on kerkiya, you must meet the conditions listed below. kerkiya reserves the right to approve or reject any account application at any time.

• Each individual may only create one account. Multiple accounts registered to the same person are strictly prohibited.
• You must provide accurate and complete information during registration. Providing false information will result in immediate account closure.
• You must keep your account password and login credentials completely confidential. You may not allow anyone else to use your account.
• After account creation, kerkiya may request identity documents for KYC (Know Your Customer) verification.
• Accounts cannot be opened in the name of a company or organization — only personal accounts are permitted.

3 Age Requirement & Verification

Kerkiya strictly prohibits anyone under the age of 18 from using the platform. This is not just a rule — it is our ethical responsibility.

• During account registration, you must confirm that you are at least 18 years of age.
• Kerkiya may request a national ID or passport to verify your age at any time.
• Failure to verify your age may result in your account and all balances being forfeited.
• Parents and guardians are urged to ensure that minors do not access or use this platform.

4 Deposit & Payment Policy

Kerkiya accepts deposits through popular mobile banking services in Bangladesh. The following rules apply to all deposits.

• A minimum deposit amount applies and is subject to change from time to time.
• You must use a payment method registered in your own name. Depositing from another person's bKash or Nagad account may cause issues.
• Deposits are usually credited to your account instantly. If there is a delay, please contact support.
• Kerkiya does not accept payments via credit cards or third-party payment gateways.
• There are no hidden charges on deposits, though your bank or mobile banking provider may apply their own fees.
• Kerkiya may temporarily place a hold on any deposit while a suspicious transaction is under investigation.

5 Withdrawal Policy & Process

Kerkiya believes in a transparent withdrawal policy. The following conditions apply when withdrawing your winnings.

• Withdrawal requests are generally processed within 12–24 business hours.
• KYC verification must be completed before making a withdrawal.
• Withdrawals can only be made through the same payment method used for the deposit.
• Bonus funds must meet specified wagering requirements before they can be withdrawn.
• Minimum and maximum withdrawal limits are set by kerkiya and may be changed at any time.
• In cases of unusual withdrawal requests, funds may be held until additional verification is completed.

6 Bonus & Promotional Offers

Kerkiya regularly offers bonuses and promotional offers. Each bonus has its own terms that must be read before accepting.

• The welcome bonus is available to new members once only. Any attempt to claim the bonus by creating multiple accounts will result in all accounts being closed.
• Each bonus has its own wagering requirement. Please confirm the terms before claiming any bonus.
• Any unused bonus funds will be removed from your account once the bonus expires.
• Bonus funds cannot be used on certain games — this will be specified in the terms of each offer.
• Kerkiya reserves the right to modify or cancel any promotion at any time.
• Kerkiya may investigate accounts where bonus abuse is suspected.

7 Prohibited Activities

Kerkiya is committed to maintaining a fair and healthy gaming environment. The following activities are strictly prohibited and will result in permanent account closure if detected.

• Any form of fraud, hacking, or software manipulation.
• Attempting to access or steal another player's account.
• Money laundering or transactions involving illegal funds.
• Operating multiple accounts under the same person's name.
• Exploiting vulnerabilities in kerkiya's system to gain an unfair advantage.
• Harassing or discriminating against other players.
• Redistributing kerkiya platform content without permission.

8 Account Closure & Suspension

Kerkiya reserves the right to temporarily or permanently close an account under the following circumstances.

• Where evidence of a Terms & Conditions violation is found.
• Providing false information during KYC verification.
• If unusual or suspicious activity is detected on an account.
• Where the user has submitted a request to close their own account.
• Extended periods of inactivity on the account.

If you wish to voluntarily close your account, please contact our support team. Once closed, any valid balance (excluding bonuses) may be withdrawn.

9 Responsible Gaming

Kerkiya believes gaming is entertainment, not a source of income. We genuinely care about the mental and financial wellbeing of our players.

• You can set your own daily, weekly, or monthly deposit limits.
• Options for a cool-off period or permanent self-exclusion are available.
• If you have any concerns about your gaming habits, our support team can provide free advice.
• To learn more, visit our Responsible Play View page.

10 Privacy & Data Protection

Kerkiya treats the security of your personal information as a top priority. We never sell your personal data to third parties.

• All information you provide is used solely for the purpose of operating the service.
• Our servers are protected with SSL encryption.
• For full details on cookie usage, please see our Privacy Policy- available.

11 Right to Amend Terms

Kerkiya reserves the right to change, amend, or update these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered email or displayed on the platform.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

12 Contact & Support

If you have any questions or complaints regarding these Terms & Conditions, please contact kerkiya's support team. We are available 24/7 to assist you.

• Live Chat: Click the chat icon at the bottom right of the platform.
• Email: [email protected] (typically responded to within 24 hours)
• For further questions, please visit our FAQ Page View