Kerkiya believes gaming should be fun, not stressful. We're here to make sure your experience stays enjoyable and in control.
Responsible gaming is a mindset where you treat gaming as a source of entertainment — not as a way to earn money or solve problems. kerkiya believes every player should enjoy gaming while staying in control of their budget, time, and emotions.
Online gaming is growing in popularity across Bangladesh. Many people enjoy slots, bingo, Live Casino, or betting. But when gaming becomes an addiction, it can take a serious toll on family life, finances, and mental health. kerkiya takes this seriously and has built a range of protective measures into our platform.
The heart of responsible gaming is simple — keep playing as long as it's fun, and stop when you feel you're losing control. kerkiya will always be there to support you along the way.
On kerkiya, you can set daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be exceeded, so your budget always stays on track.
To help you track how long you've been gaming, kerkiya sends automatic time reminders. You can also set a daily session time limit yourself to avoid playing for too long.
To help you step back and clear your head, kerkiya lets you take a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be completely inactive.
If you feel you need a longer break, you can use kerkiya's self-exclusion feature to close your account for anywhere from 1 month to 5 years.
If your losses exceed a set amount, kerkiya will automatically end your session. You can customize this loss limit yourself from your Profile Settings.
Kerkiya's support team is always ready to help. Reach out via live chat or email, and we'll point you in the right direction.
You keep going even after spending beyond your budget, telling yourself "just a little more."
You're placing bigger bets to chase back your losses — a pattern known as "chasing losses" — and it's a dangerous cycle.
Feeling restless, irritable, or empty when you're not gaming — this may be an early sign of addiction.
You're hiding your gaming habits from family or friends, or lying about them.
You're prioritizing gaming over work, studies, or time with family.
You're borrowing money or using funds meant for essential expenses to fund your gaming.
To activate any safety tool on kerkiya, go to Profile Settings or reach out via our live chat. Enabling a tool is completely free and takes effect instantly.
Think through the questions below honestly. If you answer yes to more than 3, it may be time to seek help.
Did you spend more BDT on gaming last month than you planned?
After a loss, do you find your mood dropping and feel an urge to play again just to win that money back?
Have you had arguments or conflict with loved ones over your gaming?
Have you been gaming late at night or skipping work to play?
Have you ever felt like you couldn't stop even when you wanted to?
Keep in Mind: Asking for help isn't a sign of weakness — it takes real courage. kerkiya's support team is ready to help you without any judgment.
Before you start playing, decide how much you're willing to spend this month. Make sure that amount is set aside from your essential expenses.
Decide in advance how much time you'll spend gaming each day or week, and stick to it. Use kerkiya's timer feature to help.
Don't treat gaming as a source of income. Enjoy the wins when they come, but keep in mind they're never guaranteed.
Take at least a 10-minute break every hour. Get up, drink some water, go for a short walk — give your mind a rest.
Let a family member or friend know about your gaming habits. They can offer support and flag concerns when needed.
If you feel like you're losing control, don't wait — use kerkiya's self-exclusion feature or speak with our support team.
Send us a message on live chat for 24/7 instant support. Average response time is under 2 minutes.
For more detailed concerns, reach us by email. Our email:
Log in to your profile settings and activate any protection tool yourself — no waiting required.
To learn more about responsible gaming, visit our FAQ Page page.